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Frequent questions:

 

 

 

•          GENERAL FEATURES:

 

 

From which countries can you buy Biosplendor?

 

From Spain, Portugal, France, Belgium, United Kingdom and Ireland.

 

 

In what languages ​​can I browse the web?

 

In Spanish, English and French.

 

 

Can I buy from outside the indicated countries?

 

If you want to buy from another country, contact us and we will do everything possible to send you your purchase. It is essential that you know that in this case:

 

- We do not ship outside the European Union

- Customs costs are the responsibility of the customer.

 

 

How do you select Biosplendor brands?

 

Through market research and introspection in compositions and philosophy of companies. We select only brands with a social or environmental commitment and where the ingredients of their products are of 100% natural origin and Cruelty Free. That they respect the environment and the media is our banner of selection.

 

 

What is the origin of the brands with which Biosplendor works?

 

The brands of Biosplendor have a global origin. They are the reference brands in international natural cosmetics, which are carefully selected to bring them closer to our customers.

 

 

Are the products sold out?

 

Yes, we will replace the products that have always been sold out, unless they are limited editions.

 

In such case, a "button" will appear, called "Notify me", so you can leave your mail and we will notify you as soon as the product arrives.

 

 

Is it possible to receive information on news, products, competitions and offers of Biosplendor?

 

Yes, you just have to subscribe to the Biosplendor Newsletter by clicking here.

 

 

Can I unsubscribe from the Newsletter?

 

Yes, in every mail that Biosplendor sends there is a link from which you can unsubscribe; You can also send an email requesting the removal of the newsletter.

 

 

Does Biosplendor have a customer service?

 

Yes, in this one you can solve doubts, obtain product information, personalized treatment advice, information about your orders ...

 

You can contact via:

 

- Mail: info@biosplendor.com

 

 

Schedule:

 

- Monday to Thursday: 10:30 a.m. to 1:30 p.m. - 4:00 p.m. to 6:30 p.m.

- Friday: 9:00 a.m. to 1:30 p.m.

 

 

• REQUESTS:

 

 

Can I cancel an order?

 

Yes, provided it has not been packaged for shipment. Contact us and we will help you.

 

 

Can I remove an item from my order?

 

Yes, from the shopping cart. Once the payment has been made, the contents of the orders can not be modified.

 

 

Can I change a product?

 

In Biosplendor we do not make changes. In that case, you must request a refund and make a new purchase for the product you want.

 

 

How much does transportation cost and what is the deadline?

 

The cost on tUK & Ireland is 9.95€ - Pounds and on Portugal 5.95€. The delivery period is 24-48 business hours from the confirmation of payment.

 

 

If I am not at home when they come to deliver the order?

 

The carrier will leave a step note for you to contact in order to schedule a new delivery. In case of doubts contact us.

 

 

Can I return my order?

 

Yes, but these must respect the following conditions:

 

- Not having been used

- Product and original packaging must be in perfect condition

- You must assume the cost of sending the return

 

 

Can I place a gift order?

 

Yes, our packaging is designed with much pampering so that it always represents a gift, either for oneself or for others. You can also leave a message and we will include it.

 

Gift orders do not carry an invoice.

 

 

I received a wrong article ...

 

Contact us and we will solve immediately by sending you the correct one.

 

 

 

•          PAYMENTS:

 

 

In what payment methods can I make my purchase?

 

On Visa, Mastercard, American Express and Paypal

 

 

Is it safe to buy at Biosplendor?

 

Of course. We invest a lot of effort in computer security protocols to ensure maximum security in payments. The data is transmitted encrypted via SSL and for Visa and Mastercard only transactions are accepted CES (Secure Electronic Commerce), where the client receives a message immediately after making the order to confirm the payment; In case of not being confirmed, the order is canceled.

 

 

There was a payment error ...

 

Make sure you have entered the data correctly; A simple calligraphy error causes the data on your card to not exactly match what the operation is rejected.

You may have exceeded your credit limit. In that case, contact your bank to verify it.

 

 

 

• If you have any other questions that we have not covered in this FAQ guide, please contact us at info@bioslplendor.com